Last updated: March 6, 2026
By accessing or using Tensyde ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.
These Terms constitute a legally binding agreement between you ("User", "you") and Tensyde ("we", "us", "our").
Tensyde is a web-based 3D scene editor that allows users to create, edit, and export 3D visual compositions. The Service provides:
The Service operates on a freemium model, offering both free and paid subscription plans with different feature sets and limitations.
To use certain features of the Service, you must create an account. When registering, you agree to:
You must notify us immediately of any unauthorized use of your account. We are not liable for any loss resulting from unauthorized account access.
The free plan includes limited features:
The Pro subscription provides access to all features:
Pro subscriptions are billed either monthly or annually, at your choice. Payments are processed securely through Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis.
You may cancel your subscription at any time. Upon cancellation:
All fees are non-refundable. No refunds will be provided for partial billing periods, unused time, or any other reason.
If you are a consumer residing in the European Union or the European Economic Area (EEA), you benefit from a 14-day right of withdrawal from your subscription, without giving any reason, in accordance with Directive 2011/83/EU.
However, by subscribing and using the Service, you expressly acknowledge and agree that the performance of the digital service begins immediately upon subscription. You therefore expressly waive your right of withdrawal once the Service has been accessed or used, in accordance with Article L221-28 of the French Consumer Code.
If you have not accessed or used any Pro features, you may exercise your right of withdrawal by contacting us at [email protected] within 14 days of your purchase.
If you reside outside of the EU/EEA, no statutory right of withdrawal applies. All purchases are subject to the refund policy described in Section 4.4.
We reserve the right to modify subscription prices. Existing subscribers will be notified at least 30 days before any price change takes effect on their account.
Tensyde and all associated code, algorithms, technologies, and designs ("Proprietary Code") are the exclusive intellectual property of Tensyde. We grant you a limited, non-exclusive, non-transferable license to use the Service subject to the following conditions:
Any use beyond these permissions requires explicit written consent from Tensyde.
You retain all ownership rights to the 3D scenes, designs, and other content you create using the Service ("User Content"). Tensyde claims no ownership over your creations.
Tensyde allows users to upload content such as images. By uploading content, you agree that:
By using the Service, you grant Tensyde a non-exclusive, worldwide, royalty-free license to use your content as necessary to operate the Service, including reproducing, storing, backing up, and distributing your content. This license ends when you delete your content or account.
You are solely responsible for your User Content. You represent that you own or have the necessary rights to all content you upload or create, and that your content does not infringe any third-party rights.
When using the Service, you agree not to:
All rights, title, and interest in and to Tensyde, including its software, embeddable viewer code, design, logos, and documentation, are and will remain the exclusive property of Tensyde. You may not copy, modify, or distribute any part of the Service without our written permission.
The embeddable viewer and any code provided by Tensyde may only be used to display your own published scenes. You may not redistribute, resell, bundle, or package the Tensyde code for any purpose, nor use it as a basis for competing products or services.
As stated in Section 6, all User Content you create remains your property. Exported images and published scenes are yours to use as you see fit, subject to any third-party rights in assets you may have incorporated.
The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied. We do not guarantee that:
To the maximum extent permitted by law, Tensyde shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
Our total liability for any claims related to the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.
You may delete your account at any time through the account settings. Upon deletion, your projects and data will be permanently removed after a reasonable retention period.
We reserve the right to suspend or terminate your account if you:
We will make reasonable efforts to notify you before termination, except in cases of severe violations. Violation of these Terms may result in immediate termination of your account and legal action.
By submitting suggestions, feedback, or ideas regarding Tensyde, you agree that we may use them for any purpose without compensation or attribution to you. You waive any rights you may have in such feedback and agree that we own all rights to use and incorporate your suggestions.
We may update these Terms from time to time. When we make material changes, we will notify you by email or through the Service.
Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you disagree with any changes, you should stop using the Service and delete your account.
In accordance with Articles L611-1 and R612-1 of the French Consumer Code, in the event of a dispute that has not been resolved through our customer service, you have the right to refer the matter free of charge to a consumer mediator.
Before contacting the mediator, you must first attempt to resolve your dispute directly with us by sending a written complaint to [email protected].
If no satisfactory response is received within 60 days, or if the dispute remains unresolved, you may submit the matter to the following consumer mediator:
CNPM - Médiation de la consommation
27 avenue de la Libération — 42400 Saint-Chamond
Website: cnpm-mediation-consommation.eu
You may also use the European Online Dispute Resolution (ODR) platform at: https://ec.europa.eu/consumers/odr
These Terms are governed by and construed in accordance with French law. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the competent courts of Paris, France.
We encourage you to contact us first at [email protected] to resolve any issues before pursuing formal legal action.
If you have any questions about these Terms, please contact us at: